Terms and Conditions


            1. You may cancel your order any time within fourteen (14) working days, beginning on the day after you received the goods. We will refund the price of the goods in full, however, the delivery costs originally paid are non-refundable unless your entire order is cancelled within fourteen (14) working days of receipt of goods.
            2. You will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days of the day, you have written a notice of cancellation.
            3. To cancel an order you must return the goods to us immediately. The goods must be returned in the same condition in which you received them, and they will be returned at your own cost and risk.
            4. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
            5. Our returns policy does not affect your statutory rights. If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time.
            6. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day, we confirm via e-mail that you are entitled to a refund for defective goods.
            7. Any orders for personalised goods are non-returnable. Please note that this does not affect your statutory rights. If a refund is payable to you, we will use the same method used by you to pay for your order.
            8. While TheProudLondon strives to provide accurate product and pricing information, pricing or typographical errors may occur. TheProudLondon cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, TheProudLondon shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, TheProudLondon may, at our discretion, either contact you for with instructions or cancel your order and notify you of such cancellation.
            9. Please note that there may be certain orders that we are unable to accept and must cancel. TheProudLondon reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.