Customer Information: Coronavirus (COVID-19)

Customer Information: Coronavirus (COVID-19)

Customer Information: Coronavirus (COVID-19) | TheProudLondon

 Update: 13 July 2020

Current Delivery Records:

Domestic: 1-3 Working Days

International: 5-7 Working Days, Major issue with French postal.

At ProudLondon, we have been actively monitoring the outbreak of Covid-19. Our top priority is, of course, the health and well-being of our team and customers whilst ensuring we continue to maintain our high level of service and support and follow the advice of our Government.

Internally we have taken measures to minimise any risks:

  • Strict hygiene standards are being followed, with more frequent cleaning, hand sanitiser and disinfectant sprays available to all plus lots of handwashing.

  • As many staff as possible are working from home to reduce contact and those who remain in the offices are most of the time one person per office so keeping their distance from each other.

  • All non-essential travel has been cancelled.


However we do still want to adopt a “business as usual“ policy and will continue to install and service equipment where customers are happy for us to do so, with our personnel following the strictest hygiene standards, whilst guidelines allow.

We will, of course, continue to monitor the situation and make adjustments to our policy as the news unfolds.

In these difficult times, we remain relentlessly focused on providing you with the excellent service and support you have come to expect from us, and we thank you for your continued loyalty.

 

-TheProudLondon Family